We receive orders Monday-Friday, 8am-5pm (PST). An order received before 1pm PST will be shipped that day. After 1pm, the order will ship the next business day.


Sizing

The size you should order is the same size that you were before you were pregnant. Below is the Chiarakruza sizing chart. In addition, please feel free to call us with any sizing questions. 818.509.0314

All shipping is provided by UPS. We ship all orders via UPS Ground, however you can choose other shipping options when checking out, including Overnight, 2-day, and 3-day shipping. The cost of shipping is dependent on the value of your purchase. A $3.00 handling fee is applied to each order.

If you need a Saturday delivery you must contact us to confirm it will arrive on time. 818.509.0314

Any online orders that are placed after 5 pm over a weekend or on federal holidays will be shipped the next business day.

If you absolutely need your order the next day you must contact us to ensure the availability of the items and get the tracking number. 818.509.0314

Once you have completed an order, we will email you a link that will allow you to track the status of your order. Once you receive that link and your tracking number, you can go to UPS to track your order.


Ordering by Phone

We understand that shopping for maternity clothes can be confusing. If you have questions about styles or sizing, we welcome you to contact us at (818) 509-0314.


Sales Tax

8.5% sales tax applies to California customers only.


In Store Pick-Up

If you are in the Southern California area, we offer in-store pick up.

Chiarakruza Boutique
5631 Cahuenga Blvd
North Hollywood, CA 91601


Returns/Exchanges

Returns
We want you to be happy with your purchase. Within 14 days of purchase, we accept returns on non-sale and non-damaged items that are unworn with original tags for full refund to your credit card, minus shipping charges. Merchandise must be received back within 14 days, counting postal transit time from the date we ship it to you. Please note there are no exceptions to this 14 day rule. Please note we do not refund shipping charges. The return orders should be addressed as follows:

Attn: Customer Service Returns Chiarakruza
5631 Cahuenga Blvd
North Hollywood, CA 91601

Exchanges
Exchanges are treated as returns. To exchange your item for a different size or color please call or email us with your request. If you would rather exchange for a new item, you will be charged for the new item when it ships out and you will receive a refund for the item you send back once we receive it.

Chiarakruza is not responsible for damages that occur during care of item, such as dry cleaning or washing. Chiarakruza is not responsible for the fit of an item beyond the 14 day return policy.

Final Sales
Any item marked “final sale” is non-refundable.

Customer Privacy Policy

Chiarakruza is committed to maintaining our customers’ privacy. We collect customer information for the purposes of customer service, shipping orders. We do not sell, rent or share your info with any third party companies. From time to time if our customers choose to receive our promotional emails we may send promotional information, such as sales and new arrivals and seasonal specials.


Gift Certificates

Chiarakruza offers online gift certificates. These can be purchased online or by phone at (818) 509.0314. We will email online gift certificates to recipients with a code to be redeemed online,


Gift Wrapping

Please choose the gift-wrap option when checking out. If you’d like us to send as a gift, we can do so, and add a handwritten gift card with our compliments.